AI

This Week in AI: Companies are growing skeptical of AI’s ROI

Comment

Big Data concept picture with ones and zeros going off into infinity.
Image Credits: Darpa under a Public Domain (opens in a new window) license.

Hiya, folks, welcome to TechCrunch’s regular AI newsletter.

This week in AI, Gartner released a report suggesting that around a third of generative AI projects in the enterprise will be abandoned after the proof-of-concept phase by year-end 2025. The reasons are many — poor data quality, inadequate risk controls, escalating infrastructure costs and so on.

But one of the biggest barriers to generative AI adoption is the unclear business value, per the report.

Embracing generative AI organization-wide comes with significant costs, ranging from $5 million to a whopping $20 million, estimates Gartner. A simple coding assistant has an upfront cost between $100,000 and $200,000 and recurring costs upward of $550 per user per year, while an AI-powered document search tool can cost $1 million upfront and between $1.3 million and $11 million per user annually, finds the report.

Those steep price tags are hard for corporations to swallow when the benefits are difficult to quantify and could take years to materialize — if, indeed, they ever materialize.

A survey from Upwork this month reveals that AI, rather than enhancing productivity, has actually proven to be a burden for many of the workers using it. According to the survey, which interviewed 2,500 C-suite execs, full-time staffers and freelancers, nearly half (47%) of workers using AI say that they have no idea how to achieve the productivity gains their employers expect while over three-fourths (77%) believe that AI tools have decreased productivity and added to their workload in at least one way.

It seems the honeymoon phase of AI may well be ending, despite robust activity on the VC side. And that’s not shocking. Anecdote after anecdote reveals how generative AI, which has unsolved fundamental technical issues, is frequently more trouble than it’s worth.

Just Tuesday, Bloomberg published a piece about a Google-powered tool that uses AI to analyze patient medical records, now in testing at HCA hospitals in Florida. Users of the tool Bloomberg spoke with said that it can’t consistently deliver reliable health information; in once instance, it failed to note whether a patient had any drug allergies.

Companies are beginning to expect more of AI. Barring research breakthroughs that address the worst of its limitations, it’s incumbent on vendors to manage expectations.

We’ll see if they have the humility to do so.

News

SearchGPT: OpenAI last Thursday announced SearchGPT, a search feature designed to give “timely answers” to questions, drawing from web sources.

Bing gets more AI: Not to be outdone, Microsoft last week previewed its own AI-powered search experience, called Bing generative search. Available for only a “small percentage” of users at the moment, Bing generative search — like SearchGPT — aggregates info from around the web and generates a summary in response to search queries.

X opts users in: X, formerly Twitter, quietly pushed out a change that appears to default user data into its training pool for X’s chatbot Grok, a move that was spotted by users of the platform on Friday. EU regulators and others quickly cried foul. (Wondering how to opt out? Here’s a guide.)

EU calls for help with AI: The European Union has kicked off a consultation on rules that will apply to providers of general-purpose AI models under the bloc’s AI Act, its risk-based framework for regulating applications of AI.

Perplexity details publisher licensing: AI search engine Perplexity will soon start sharing advertising revenue with news publishers when its chatbot surfaces their content in response to a query, a move that appears to be designed to assuage critics that’ve accused Perplexity of plagiarism and unethical web scraping. 

Meta rolls out AI Studio: Meta said Monday that it’s rolling out its AI Studio tool to all creators in the U.S. to let them make personalized AI-powered chatbots. The company first unveiled AI Studio last year and started testing it with select creators in June.

Commerce Department endorses “open” models: The U.S. Commerce Department on Monday issued a report in support of “open-weight” generative AI models like Meta’s Llama 3.1, but recommended the government develop “new capabilities” to monitor such models for potential risks.

$99 Friend: Avi Schiffmann, a Harvard dropout, is working on a $99 AI-powered device called Friend. As the name suggests, the neck-worn pendant is designed to be treated as a companion of sorts. But it’s not clear yet whether it works quite as advertised.

Research paper of the week

Reinforcement learning from human feedback (RLHF) is the dominant technique for ensuring that generative AI models follow instructions and adhere to safety guidelines. But RLHF requires recruiting a large number of people to rate a model’s responses and provide feedback, a time-consuming and expensive process.

So OpenAI is embracing alternatives.

In a new paper, researchers at OpenAI describe what they call rule-based rewards (RBRs), which use a set of step-by-step rules to evaluate and guide a model’s responses to prompts. RBRs break down desired behaviors into specific rules that are then used to train a “reward model,” which steers the AI — “teaching” it, in a sense — about how it should behave and respond in specific situations.

OpenAI claims that RBR-trained models demonstrate better safety performance than those trained with human feedback alone while reducing the need for large amounts of human feedback data. In fact, the company says it’s used RBRs as part of its safety stack since the launch of GPT-4 and plans to implement RBRs in future models.

Model of the week

Google’s DeepMind is making progress in its quest to tackle complex math problems with AI.

A few days ago, DeepMind announced that it trained two AI systems to solve four out of the six problems from this year’s International Mathematical Olympiad (IMO), the prestigious high school math competition. DeepMind claims the systems, AlphaProof and AlphaGeometry 2 (the successor to January’s AlphaGeometry), demonstrated an aptitude for forming and drawing on abstractions and complex hierarchical planning — all of which have been historically challenging for AI systems to do.

AlphaProof and AlphaGeometry 2 worked together to solve two algebra problems and a number theory problem. (The two remaining questions on combinatorics were left unsolved). The results were verified by mathematicians; it’s the first time AI systems have been able to achieve silver medal-level performance on IMO questions.

There are a few caveats, however. It took days for the models to solve some of the problems. And while their reasoning capabilities are impressive, AlphaProof and AlphaGeometry 2 can’t necessarily help with open-ended problems that have many possible solutions, unlike those with one right answer.

We’ll see what the next generation brings.

Grab bag

AI startup Stability AI has released a generative AI model that turns a video of an object into multiple clips that look as though they were captured from different angles.

Called Stable Video 4D, the model could have applications in game development and video editing, Stability says, as well as virtual reality. “We anticipate that companies will adopt our model, fine-tuning it further to suit their unique requirements,” the company wrote in a blog post.

Stability AI Stable Video 4D
Image Credits: Stability AI

To use Stable Video 4D, users upload footage and specify their desired camera angles. After about 40 seconds, the model then generates eight five-frame videos (although “optimization” can take another 25 minutes).

Stability says that it’s actively working on refining the model, optimizing it to handle a wider range of real-world videos beyond the current synthetic datasets it was trained on. “The potential for this technology in creating realistic, multi-angle videos is vast, and we are excited to see how it will evolve with ongoing research and development,” the company continued.

More TechCrunch

Ola Electric, India’s largest electric two-wheeler maker, saw its shares rise as much as 20% on its public debut on Friday, making it the biggest listing among Indian firms in…

Ola Electric surges in India’s biggest listing in two years

Rocket Lab surpassed $100 million in quarterly revenue for the first time, a 71% increase from the same quarter of last year. This is just one of several shiny accomplishments…

Rocket Lab’s sunny outlook bodes well for future constellation plans 

In 1996, two companies, Patersons HR and Payroll Solutions, formed a venture called CloudPay to provide payroll and payments services to enterprise clients. CloudPay grew quietly over the next several…

CloudPay, a payroll services provider, lands $120M in new funding

The vulnerabilities allowed one security researcher to peek inside the leak sites without having to log in.

Security bugs in ransomware leak sites helped save six companies from paying hefty ransoms

Featured Article

A comprehensive list of 2024 tech layoffs

The tech layoff wave is still going strong in 2024. Following significant workforce reductions in 2022 and 2023, this year has already seen 60,000 job cuts across 254 companies, according to independent layoffs tracker Layoffs.fyi. Companies like Tesla, Amazon, Google, TikTok, Snap and Microsoft have conducted sizable layoffs in the…

A comprehensive list of 2024 tech layoffs

A new “beta rabbit” mode adds some conversational AI chops to the Rabbit r1, particularly in more complex or multi-step instructions.

Rabbit’s r1 refines chats and timers, but its app-using ‘action model’ is still MIA

Los Angeles is notorious for its back-to-back traffic. Three events that promise to bring in millions of spectators from around the world — the 2026 World Cup, the Super Bowl…

Archer to set up air taxi network in LA by 2026 ahead of World Cup

Featured Article

Amazon is fumbling in India

Amazon’s decision to overlook quick-commerce in India is now looking like a significant misstep.

Amazon is fumbling in India

OpenAI’s GPT-4o, the generative AI model that powers the recently launched alpha of Advanced Voice Mode in ChatGPT, is the company’s first trained on voice as well as text and…

OpenAI finds that GPT-4o does some truly bizarre stuff sometimes

On Thursday, Box filled in a missing piece on its AI platform when it bought automated metadata extracting startup, Alphamoon.

Box adds crucial piece to its AI platform with Alphamoon acquisition

OpenAI has announced a new appointment to its board of directors: Zico Kolter. Kolter, a professor and director of the machine learning department at Carnegie Mellon, predominantly focuses his research…

OpenAI adds a Carnegie Mellon professor to its board of directors

Count Spotify and Epic Games among the Apple critics who are not happy with the iPhone maker’s newly revised compliance plan for the European Union’s Digital Markets Act (DMA). Shortly…

Spotify and Epic Games call Apple’s revised DMA compliance plan ‘confusing,’ ‘illegal’ and ‘unacceptable’

Thursday seeks to shake up conventional online dating in a crowded market. The app, which recently expanded to San Francisco, fosters intentional dating by restricting user access to Thursdays. At…

Thursday, the dating app that you can use only on Thursdays, expands to San Francisco

AI companies are gobbling up investor money and securing sky-high valuations early in their life cycle. This dynamic has many calling the AI industry a bubble. Nick Frosst, a co-founder…

Cohere co-founder Nick Frosst thinks everyone needs to be more realistic about what AI can and cannot do

Instagram is rolling out the ability for users to add up to 20 photos or videos to their feed carousels, as the platform embraces the trend of “photo dumps.” Back…

Instagram is embracing the ‘photo dump’

Welcome back to TechCrunch Mobility — your central hub for news and insights on the future of transportation. Sign up here for free — just click TechCrunch Mobility! Anyone paying…

Lyft ‘opens a can of whoop ass’ on surge pricing, Tesla’s Dojo explained and Saudi Arabia pumps $1.5B into Lucid

Flint Capital just closed its third fund at $160 million. Its has a unique strategy for finding its limited partner investors. 

Flint Capital raises a $160M through an unusual fund-raising strategy

Earlier this week it emerged that the DPC had instigated court proceedings seeking an injunction against X over the data processing without consent.

Elon Musk’s X agrees to pause EU data processing for training Grok

During testing, Google DeepMind’s table tennis bot was able to beat all of the beginner-level players it faced.

Google DeepMind develops a ‘solidly amateur’ table tennis robot

The X account announced that its Premium+ subscription would now be “fully” ad-free, leading some to question how this change would affect creator earnings.

As X sues advertisers over boycott, the app ditches all ads from its top subscription tier

Apple has further revised its compliance plan for the European Union’s Digital Markets Act (DMA) rulebook, which, since March, has forced it to give iOS developers more freedom over how…

Apple revises DMA compliance for App Store link-outs, applying fewer restrictions and a new fee structure

The rise of neobanks has been fascinating to witness, as a number of companies in recent years have grown from merely challenging traditional banks to being massive players in and…

Chime and Dave execs are coming to TechCrunch Disrupt 2024

If you visited the Wikipedia website on mobile this week, you might have seen a pop-up indicating that dark mode is ready for prime time.

How to enable Wikipedia’s dark mode

The home security company says attackers accessed databases containing customer home addresses, email addresses, and phone numbers.

Home security giant ADT says it was hacked

The Looking Glass Pro has a 6-inch display and a foldable base. It shows spatial images like those created with the Apple Vision Pro and iPhone 15 Pro.

Looking Glass’ new lineup includes a $300 phone-sized holographic display

TikTok’s latest offering is capitalizing on the app’s ability to serve as a discovery engine for other media — something its users already take advantage of by sharing short clips…

TikTok partners with Warner Bros. to become a discovery engine for TV and movies

Cocoon is a new startup built on the belief that greener steel production and the creation of concrete slag doesn’t have to be an either/or proposition.

Cocoon is transforming steel production runoff into a greener cement alternative

SoundHound, an AI company that makes voice interface tech used by car companies, restaurants and tech firms, is doubling down on enterprise services by playing consolidator in a crowded market.…

SoundHound acquires Amelia AI for $80M after it raised $189M+

Seeking mental health support is a complex process, but some founders believe that using AI to formalize techniques like cognitive behavioral therapy (CBT) can help folks who might not have…

Feeling Great’s new therapy app translates its psychiatrist co-founder’s experience into AI

The U.K.’s antitrust regulator has confirmed that it’s carrying out a formal antitrust investigation into Amazon’s ties with Anthropic, after Amazon recently completed a $4 billion investment into the AI startup.…

UK launches formal probe into Amazon’s ties with AI startup Anthropic